Frequently asked questions

Is there a required deposit and admin fee?
All applicants will have to pay a small deposit and administration fee in relation to their application to volunteer at a festival.

Why have you introduced deposits?
In order for us to provide a reliable service to festivals we need to ensure that our volunteers turn up on time and carry out the tasks delegated to them. In the past a number of applicants have accepted positions at festivals but then decided not to turn up or perform their duties. Some have informed us of their decision not to volunteer, many have not. This puts unfair pressure on those who have turned up and taken their responsibilities seriously. By introducing a deposit we hope to make applicants think a little more carefully before submitting their application.

How much is the deposit?
£20.00 per festival applied for.
There is no deposit for APE Victoria Park and BST Hyde Park but there is an admin fee. The deposit for Glastonbury differs - please check event page for full details.

How much is the administration fee?
£15.00 per camping festival applied for.
£10.00 is the admin fee for days shows - APE Victoria Park and BST Hyde Park.

When and how do I pay my deposit and application fee?
Applicants pay the deposit and application fee via PayPal or CC when submitting their application.

When will I find out if my application has been successful?
We endeavour to let you know as soon as possible as it benefits both you and us to do so. We will aim to let you know within 2 weeks of submitting your application. However, please bear with us as it takes a while to get through each individual application. You can log in to your profile on our website at any time and check the progress of your application from the 'My Applications' tab.

Can I be on the same shifts as my friends?
Shifts are allocated to you upon arrival. We give them out in a fair manner so that nobody gets the short straw. If you want to be able to pick your shifts or be on the same shift as a friend, we suggest you arrive early for accreditation (you will be told where and when this is nearer to the time of the event). If you arrive late for accreditation you may miss out on the shift you want. You can swap shifts with other volunteers if you wish - but you and the swapee must both come and see us in the on site office to swap them on our rota. You can not just swap without telling anyone.

When will my deposit be returned to me?
At a pre-organised time usually on the afternoon of the last day of the festival, or after your last shift. Please read our volunteer notice to ascertain the circumstances in which you may not receive your deposit back. If you fail to collect deposit on site a charge will be made to return this to you. Charge dependant on original payment type.
Please note: Glastonbury deposits will only be returned to you once you have completed your duties at both Glastonbury and your chosen sister event.

Will my deposit guarantee me a place at an event?
No. We must reveiw all applications before places can be offered.

Can I swap my deposit and application fee from festival to festival, or to another person, if I change my mind?
Deposits and administration fees are not transferrable between applicants or events.

What if my application is not successful?
We will return your full deposit/admin fee within 14 days of our decision.

Will you return the administration fee?
The administration fee will only be returned if no offer of a place is made by Festaff for the event.

Under what circumstances might my deposit not be returned to me?
You don’t attend a festival for which your application has been granted.
You withdraw from the event less than 5 weeks before you are due on site.
You fail to undertake your duties during a festival or do not reach the required standard.
You turn up late for the performance of your duties or are disruptive on site.
You do not comply with the volunteer notice.

Deposits for APE Victoria Park and BST Hyde Park are non refundable unless no offer of a place is made by Festaff.

What happens if I am offered a place at a festival but I turn it down?
Your £15.00 admin fee will be withheld but depsot returned as long outwith 5 weeks prior to event. If you withdraw within 5 weeks of 1st day on site for event the admin fee and deposit will be withheld.

What happens if you are unable to offer me a place at a festival?
Your deposit and admin fee will be refunded.

What happens if I am ill and cannot attend?
Please email us a scanned copy of a signed and dated doctor's note indicating that you are unfit for work. We will then be able to offer you a refund. This will not affect any future applications with Festaff.

What happens if I am unable to attend due to a bereavement?
In order to process your refund, we require you to confirm your relationship with the deceased and supply suitable documentary evidence, such as a death certificate. We can then process your refund. This will not affect any future applications with Festaff.

Who can be my referee?
You are asked to provide a referee as part of your application. This should be somebody who can provide a character reference. Ideally this should be a former employer (especially a mentor or line manager), a contact from a volunteer position, a sports coach from a team you have played in, your teacher, lecturer or tutor. You cannot use family, friends or a neighbour. Please ensure that your referee’s contact details are kept up to date, and that you have their permission for us to contact them.

Can I get a reference for a job?
Volunteering with Festaff means you get to add invaluable experience to your CV. We are happy to offer a reference for you once you have completed your volunteering to a good standard. If you do require a referee, please contact us with details of the job you are applying for.

I'm studying Event Management or wanting to get involved in the festival/music business. How can Festaff help?
Many of our volunteers are studying events or are interested in this industry. However, getting experience can be tough. Volunteering with Festaff means you not only get to add hands-on experience to your CV, but you’ll make great contacts too.

Refunds
Please note refunds may be given by cheque. It is your responsibility to keep us informed of any changes in address that may occur. If we have to re-issue a cheque we may charge a fee for this. We may deduct this fee from the amount to be refunded.

If you are unsure of anything, please contact us.

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