Frequently asked questions...
What type of roles are offered on this website? All positions offered on this website are for volunteering roles.
How do I get an invite to apply for Glastonbury 2022? You need to volunteer at 2 camping events in summer 2021.
Is there a required deposit and admin fee?
All applicants will have to pay a small deposit and administration fee in relation to their application to volunteer at a festival.
Why have you introduced deposits?
In order for us to provide a reliable service to festivals we need to ensure that our volunteers turn up on time and carry out the tasks delegated to them. In the past a number of applicants have accepted positions at festivals but then decided not to turn up or perform their duties. Some have informed us of their decision not to volunteer, many have not. This puts unfair pressure on those who have turned up and taken their responsibilities seriously. By introducing a deposit we hope to make applicants think a little more carefully before submitting their application.
How much is the deposit?
£20.00 per festival applied for.
There is no deposit for APE Victoria Park and BST Hyde Park but there is a £10 admin fee. The deposit for Glastonbury & Boomtown differs - please check event page for details.
How much is the administration fee?
£15.00 per camping festival applied for.
£10.00 is the admin fee for days shows - APE Victoria Park and BST Hyde Park.
When and how do I pay my deposit and application fee?
Applicants pay the deposit and application fee via PayPal or CC when submitting their application.
When will I find out if my application has been successful?
We endeavour to let you know as soon as possible as it benefits both you and us to do so. We will aim to let you know in around 2 - 3 weeks of submitting your application. An email will be sent informing you of our decision.
Can I be on the same shifts as my friends?
Shifts are allocated to you upon arrival. We distribute them in a fair manner so that nobody gets the short straw. If you want to be able to pick your shifts or be on the same shift as a friend arrive as early as you can for accreditation. You can swap shifts with other volunteers if you wish - but you and the swapee must both come and see us in the on site office to swap them on our rota.
When will my deposit be returned to me?
Deposits will be paid back electronically via CC/PayPal or by cheque from summer 2021. No cash will be refunded on site. Please make sure that your address is up to date in your profile as if cheques need to be reissued there will a £10 Fee.
Glastonbury deposits will not be returned if you do not turn up for your sister event or your perforace at either falls below an acceptabel standard.
Will my deposit guarantee me a place at an event?
No. We must review all applications before places can be offered.
Can I swap my deposit and application fee from festival to festival, or to another person, if I change my mind?
Deposits and administration fees are not transferrable between applicants or events.
What if my application is not successful?
We will return your full deposit/admin fee within 14 days of our decision.
Will you return the administration fee?
The administration fee will only be returned if no offer of a place is made by Festaff for the event.
Under what circumstances might my deposit not be returned to me?
You don’t attend a festival for which your application has been granted.
You withdraw from the event less than 5 weeks before you are due on site. If you apply within 5 weeks of an event this rule still applies.
You fail to undertake your duties during a festival or do not reach the required standard.
You turn up late for the performance of your duties or are disruptive on site.
You do not comply with the volunteer notice.
Deposits for APE Victoria Park and BST Hyde Park are non refundable unless no offer is made.
What happens if I am offered a place at a festival but I turn it down?
Your admin fee will be withheld but deposit returned as long outwith 5 weeks prior to event. If you withdraw within 5 weeks of 1st day on site for event the admin fee and deposit will be withheld.
What happens if you are unable to offer me a place at a festival?
Your deposit and admin fee will be refunded.
There are no refunds on admin fees for day events. There will be minimum £10 refund fee for all applicants who withdraw from any event of their own accord from summer 2020.
Please note refunds may be given by cheque. It is your responsibility to keep us informed of any changes in address that may occur. If we have to re-issue a cheque a further £10 fee will be incurred.
A £5 fee may be incurred per application if event/season is cancelled due to factors outwith our control (i.e Covid, adverse weather, etc) and admin work has already been undertaken. (£2 for day events
What happens if I am ill and cannot attend?
Please email us a scanned copy of a signed and dated doctor's note indicating that you are unfit for work. We will then be able to offer you a refund. This will not affect any future applications with Festaff.
What happens if I am unable to attend due to a bereavement?
In order to process your refund, we require you to confirm your relationship with the deceased and supply suitable documentary evidence, such as a death certificate. We can then process your refund. This will not affect any future applications with Festaff.
Who can be my referee?
You are asked to provide a referee as part of your application. This should be somebody who can provide a character reference. Ideally this should be a former employer (especially a mentor or line manager), a contact from a volunteer position, a sports coach from a team you have played in, your teacher, lecturer or tutor. You cannot use family, friends or a neighbour. Please ensure that your referee’s contact details are kept up to date, and that you have their permission for us to contact them.
Can I get a reference for a job?
Volunteering with Festaff means you get to add invaluable experience to your CV. We are happy to offer a reference for you once you have completed your volunteering to a good standard. If you do require a referee, please contact us with details of the job you are applying for.
I'm studying Event Management or wanting to get involved in the festival/music business. How can Festaff help?
Many of our volunteers are studying events or are interested in this industry. However, getting experience can be tough. Volunteering with Festaff means you not only get to add hands-on experience to your CV, but you’ll make great contacts too.
If you are unsure of anything or require further info - please contact us.