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Festaff Bond Payment.
From Feb 2012 all applicants to Festaff will have to deposit a small bond of £25 (plus a non refundable £10 admin) for each event they are applying to work at. If an applicant is offered work at an event, and they fulfil their role then their bond will be returned to them on the last day of the event minus admin fee.
Some FAQs:
Why have you introduced bonds?
In order for Festaff to provide a reliable service to festivals we need to ensure that our staff turn up on time and carry out the tasks delegated to them. In the past a number of applicants have accepted positions at events but then decided not to turn up. Some have informed us of their decision not to work; many have not. This puts unfair pressure on those who have turned up and taken their responsibilities seriously. By introducing a bond we hope to make applicants think a little more carefully before submitting their application.
How much is the bond?
£25 per event applied for.
Admin Fee?
We have introduced an admin fee for each application of £10 for 2012.
When do I pay my bond?
Applicants pay the bond via PayPal when submitting their application.
If I am accepted for an event when will my bond be returned to me?
At a pre organised time usually on the afternoon of last day of the event, or after your last shift.
Will my bond guarantee me a place at an event?
No. But if you apply early and pay the bond there is a very good chance you will be accepted.
When will I find out if my application has been successful?
We will try to let all applicants know our decision at least one month prior to the event in question but wills strive to let you know as soon as we can.
Can I swap my bond from event to event if I change my mind?
Bonds are not transferrable between applicants or events.
What if I am not offered a place at the event?
A refund will be sent to you at the earliest possible convenience minus a small admin fee - £3. i.e you will receive £32 back.
If you withdraw prior to places being offered at an event your admin charge will be withheld.
Under what circumstances might my bond might not be returned to me?
You pull out of an event - 5 weeks or less prior to the event.
You fail to turn up for an event or shift.
You fail to undertake your responsibilities during the event
Turn up late for late for shift(s)
You are disruptive on site at anytime during the festival.
You are asked to leave Festaff’ s employment for any reason.
What happens if I am offered a place at and event but turn it down?
Your £10 admin fee will be withheld.
What happens if I don’t pick my bond up on site?
You need to wait until we can mail the bond out to you. This could be the end of the summer season in September – so pick up any bonds/wages in the window given on site.
Please Note – declined roles may be refunded by cheque. It is your responsibility to keep Festaff informed of any changes in address that may occur. If you do not a fee of £10 per cheque may be incurred for re issued cheques.
If you are unsure of any aspect of the bond scheme pleased email info@festaff.co.uk
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